Text messages
How clients opt in to texts from their salon
Book AZ (operated by VM Tech, Vancouver, British Columbia, Canada) is the appointment system salons, barbers and spas use. Each salon texts its own clients, in its own name, about their own appointments. A client always opts in to a named salon — never to Book AZ in general. This page documents that consent; the live forms are on each salon's own page.
The live opt-in form — one per salon
Every salon has its own opt-in page at on.bookaz.ca/<salon>/sms-consent, branded with that salon's name and logo. The consent language names the salon; the two boxes (appointment texts, marketing texts) are unchecked by default and carry frequency, “message & data rates may apply” and STOP / HELP.
Live example — the demo salon Glow Nail Bar: on.bookaz.ca/glow-nail-bar/sms-consent
Each submission is stored with the salon it was given to, the time, and the exact wording shown, and a confirmation text is sent in the salon's name.
The same consent on every booking page
When a client books online (on.bookaz.ca/<salon>/book), the details step shows the same opt-in, unchecked by default, naming the salon — here, Glow Nail Bar:
Your details
Confirm bookingWalk-in clients may give verbal consent at the front desk; the salon records it on the client's profile (“Agrees to texts”). Marketing texts require the second, separate consent (“Agrees to marketing”) and are never sent on booking consent alone.
What clients receive
- Booking confirmation, reminder before the appointment, notice when the time changes or the booking is cancelled.
- A text when a wait-listed opening becomes available (only if the client joined the waitlist).
- Replies to questions the client texts the salon (answered by the salon or its AI receptionist).
- Promotions and win-back messages only for clients who also ticked marketing consent.
Every message starts with the salon's name. Frequency depends on how often the client books — typically 2–4 texts per appointment.
Sample: “Glow Nail Bar: booked Gel manicure on Sat Sep 13 at 2:30 PM with Linh. Questions? 604-555-0100. Reply STOP to opt out.”
Opting out and help
Reply STOP to any message to stop all texts from that salon; a single confirmation is sent and nothing else. Reply START to opt back in, or untick the box in your booking details next time. Reply HELP for the salon's contact details, or email support@bookaz.ca.
Mobile numbers are used only for the messages above and are never sold or shared with third parties. See our privacy policy and terms.